Frequently Asked Questions


Do I need an account to place an order?

You can choose to place an order as a guest; however, making your own Dandy account will make your shopping experience seamless by remembering your billing & shipping information, allowing you to check out quickly. It also helps us keep you updated on exciting new offers and products through our newsletter!


How do I make an account?

Making your own Dandy account is as easy as ABC! Just follow these two steps:
• First, click on the “sign-in” option at the top-right of the homepage.
• Then, click “create an account” at the bottom of the screen and provide the required information.


How do I retrieve a forgotten password?

All you have to do is:
• Click the “forgot password” option on the sign-in page.
• Enter your email address.
• Click on the link to reset your password sent to you via email.
• Create a new password.


How can I make changes to my shipping and billing details?

Go to “My Account”, click the “edit” option on the address tab, and make any necessary changes to your address.


How can I view my order history?

Go to “My Account” and your order history will be available on your dashboard.


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